General

We are pleased to inform you that our new NaturaSi shop is now open in Mosta, next to Iceland Supermarket. We would like to welcome you all to visit this new shop which is open from 9:00 till 19:00 from Monday to Saturday and browse through our extensive range of certified organic products.

This website is updated every Tuesday once we establish what will be available for the week. Orders are to be sent in 48 hours prior to Delivery / Pickup, as this will give us time to process your orders.  For late orders, we cannot guarantee availability and the delivery date / time.

The website is being constantly updated with new products, however if you are unable to find any particular item on the website, kindly list them down in the client’s comments with your order.

 

Delivery

Delivery service is available to all customers, both in Malta and Gozo. Please make sure to enter your correct delivery address and contact phone/mobile number when placing your order. If you would like to give us some helpful instructions to help us find you, these can be added as notes on your order.
 

The minimum order for delivery is of €20.00.

 

Kindly note that a delivery charge of €3.50 will have to be levied should the order placed be below €25.00 but free for orders of over this amount. The delivery charge will not apply to the following localities: Mosta, San Pawl Ta’ Targa, Naxxar, Għargħur and Attard.

Deliveries are carried out from Monday to Saturday between 9:00 to 21:00, depending on your locality.  Once the order is placed, we will contact you to inform you with regards to delivery day and time.

Should you have any queries relating to our delivery system or to any of the above listed conditions please do not hesitate to contact us via e-mail on sales@naturali.com.mt. Deliveries are scheduled as follows:

 North Area - Mondays & Thursdays

Central Area - Tuesdays & Fridays 

                                                         South Area - Wednesday & Saturdays                                                     

Prices and Quality


The prices quoted on this website will be updated every Tuesday. There will constantly be an average of 200 items on discount which will be advertised on this website. If, for any reason, you are dissatisfied with the quality of products delivered, kindly send us an email within 48 hours and include a photo of the product in question and the reason why it is being deemed unsatisfactory on our email address sales@naturali.com.mt.

Weighed Items

Exact weight for fruit and vegetables is extremely difficult to match as per order received. While we will try to obtain the nearest weight possible as per customers’ orders, we however retain the right to charge for the actual weight delivered.

 

Meat

Fresh Meat products listed on the website are available on order, which means that items ordered on a particular week will be available the next week.  If might happen that some fresh meat items are available in stock, kindly call us to let you know what is available.

 

Other Organic Food and Non-Food Items

Apart from fruit, vegetables and meat, we also stock a whole range of certified organic products including dairy and delicatessen, all kinds of groceries, home cleaning products and personal care. Prices on this website are not fully updated and we will contact you to inform you if there are any changes.  Any items you need which you do not find on the website, please do not hesitate to ask us for them.

 

Payments

Payments for on-line purchases need to be finalized by either one of the following methods:
1. GPRS POS  - Pay with your card when we get your delivery at your door.
    HSBC Quick Cash or Visa.
2. Cash on Delivery - Pay using cash or cheque (payable to Naturali Company Limited) when we get your delivery at your door.

3. Payment Request - An SMS or E-mail is sent containing a link which will take you to our MyPos portal, where the payment can be processed.

Website maintenance

There might be certain periods whereby parts or all website may not be available due to maintenance work. Should a customer have any difficulty in the use of the website please contact us via e-mail on sales@naturali.com.mt or by phone on 21446556.  We apologize for any inconvenience this may cause.

 

Where to Find Us

 

                                                                                  NaturalSi                                                                                  

Triq Il-Kostituzzjoni, 

Mosta

MST 9052

Tel    : 21446556

Mob : 99833120

 

Naturali

20A Fortunatato Mizzi Street

Victoria

Gozo

Tel   : 27694084

Mob: 99896382